Online Banking System Requirements
Make sure your system is set up for Online Banking
and the Mobile App.
In general, Online Banking and Mobile App supports the latest two versions of supported browsers and computing platforms. For more information check below.
Online Banking
Google Chrome: Latest 2 Versions
Firefox: Latest 2 Versions
Microsoft Edge: Latest 2 Versions
Safari: Last 2 Major Versions, or 1 Major Version if over 1 year old iOS Current and prior two major versions (iOS 17, 16, and 15) Android v12.0 and above Mac Operating System macOS 14 (Sonoma), 13 (Ventura), or 12 (Monterey) Windows Operating System Windows 11 or 10.
Mobile App
Supported versions of the Mobile App are defined as the current version back through the previous major version, including minor and patch versions.
For example, if the current app version is 4014.0.0 the supported versions are:
4014.0.0 (current version)
4013.2.0
4013.1.0
4013.0.0 (last major version)
Please note:
Browser Support Alert:
A dialog automatically opens if the end user is attempting to access Online Banking or the mobile app through an unsupported browser. This Browser Support Alert accommodates multiple browser versions and doesn’t alert end users based on earlier lists of official supported browsers. The supported browser alert logic is more lenient than the official supported browser list because:
- Some browsers release a new version every other month. Online Banking acknowledges that some end users might not automatically update their browsers every month and don’t want to be alerted every time they log in. As a compromise, the unsupported browser alert only appears for end users who have not updated their browsers in over three months.
- The alert is meant to warn end users using an unsafe or completely unsupported browser. Although Online Banking doesn’t test against unsupported versions, the application functions properly for 99% of end users who have updated their browsers in the last 18 months.
Frequently asked questions
We're here to help, wherever you are on your financial journey.
- How do I access my account online?
To access your account online, you must register for online banking or the mobile app.
- How do I request deletion of my digital banking information from Online Banking or Mobile App?
You can find instructions to request deletion of your digital banking information from Online Banking or Mobile App. You can find instructions on how to request the deletion here.
- What are Online Banking and Mobile App system requirements?
In general, Online Banking and Mobile App supports the latest two versions of supported browsers and computing platforms. For more information check below.
Online Banking
Google Chrome: Latest 2 Versions
Firefox: Latest 2 Versions
Microsoft Edge: Latest 2 Versions
Safari: Last 2 Major Versions, or 1 Major Version if over 1 year old iOS Current and prior two major versions (iOS 17, 16, and 15) Android v12.0 and above Mac Operating System macOS 14 (Sonoma), 13 (Ventura), or 12 (Monterey) Windows Operating System Windows 11 or 10.
Mobile App
Supported versions of the Mobile App are defined as the current version back through the previous major version, including minor and patch versions.
For example, if the current app version is 4014.0.0 the supported versions are:
4014.0.0 (current version)
4013.2.0
4013.1.0
4013.0.0 (last major version)
Please note:
Browser Support Alert:
A dialog automatically opens if the end user is attempting to access Online Banking or the mobile app through an unsupported browser. This Browser Support Alert accommodates multiple browser versions and doesn’t alert end users based on earlier lists of official supported browsers. The supported browser alert logic is more lenient than the official supported browser list because:
- Some browsers release a new version every other month. Online Banking acknowledges that some end users might not automatically update their browsers every month and don’t want to be alerted every time they log in. As a compromise, the unsupported browser alert only appears for end users who have not updated their browsers in over three months.
- The alert is meant to warn end users using an unsafe or completely unsupported browser. Although Online Banking doesn’t test against unsupported versions, the application functions properly for 99% of end users who have updated their browsers in the last 18 months.
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