Member Survey Results Are In...
The results of our 2024 Member Survey are in, and…our work isn't done! More on that later. I'll start by thanking the large number of you that responded to our survey earlier this year. Mid Minnesota Federal Credit Union's response rate far exceeded the national average, and we are thankful that so many of you took the time to provide us valuable feedback and insights. There are several highlights from the data we collected. For starters, 90% of respondents rated MMFCU as "easy to do business with." We spend a great deal of time focused on the Member Experience, and to see the improvement in the survey is reassuring. Our overall satisfaction ranking improved 7% from our previous survey. We appreciate that so many of you continue to recommend MMFCU to your family and friends. Your input also spoke to the importance of continued enhancement in digital services, financial education and security being important to you. This feedback did not come as surprise to us. There is no finish line in terms of product development and improvements. We are continuously working to improve our products and services. Researching and investing in member solutions that check all of the boxes in terms of ease of use, security and convenience to ensure we continue to earn your loyalty and trust. Thank you again for being a member owner and taking time to tell us how we are doing. We greatly value your input!
Bob Gerads President/CEO
Read the Fall 2024 InTouch
