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GENERAL
Q: I'm not an Online Banking or Mobile Banking User. Can I still use the Mobile Credit Card App?

A: Yes, there is no need to be an Online Banking user to use this service. If you would like to enroll in Online Banking, a quick call to Member Services at your local branch will get you started.

Q: Can I use my Online Banking login credentials for my Mobile Credit Card App?

A: No, you must complete the Mobile Credit Card App Registration process from your phone to create login credentials and set up security questions.

Q: How much does this service cost?

A:  There is no charge from the credit union for this service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

Q: Is it secure?

A:  Yes, the Mobile Credit Card App service utilizes the best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card.

Q: Do I need a data plan? 

A: A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.

Q: Which cards will I be able to see? 

A: Any Mid-Minnesota Federal Credit Union card where you are the primary or secondary cardholder.


ACTIVATION

Q: Do I need to be a Mobile Credit Card App user to activate a new card? 

A: No, you do not need to have a mobile credit card app profile in order to use the card activation feature from the login page. However, when your card activation process is complete, the app will ask you if you would like to register the card and create a mobile credit card app profile.

Q: How do I activate a new card using the Mobile Credit Card App? 

A: Download the app from the store, grab your card and tap Activate Card from the login page. Follow the steps to verify your identity and card details.

Q: Can I register my new card in the Mobile Credit Card App?

A: Yes, however, a newly activated card cannot be registered in the mobile credit card app until the following business day.


REGISTRATION

Q: How do I register for a Mobile Credit Card?

A: Download the app from the app store, grab your card and register from your phone. You will verify your identity, select security questions and create a "sign on" Mobile Credit Card App user ID and password.

Q: How do you use the information that I provide during registration?

A: The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers, Mobile Credit Card App user ID and password are on our system.

Q: What happens if I get a new phone or change phone numbers?

A: Simply reinstall the app and start using it.

Q: What if my device is lost or stolen?

A: There are no special arrangements necessary to suspend the app or card.


TROUBLESHOOTING

Q: I forgot my password, how do I reset my password?

A: After entering your username, tap on the Login button. On the next screen select the "Forgot Password?" link. You will be guided through the change process.

Q: I forgot my username, how do I find out what my username was?

A: On the Login screen, select the "Forgot Username?" link. You will be guided through the change process.

Q: How do I change my password or security questions?

A: Sign on to the Mobile Credit Card App and from the Home screen, select the "Settings" button. You will be guided through the change process.

Q: What if I forget the answer to my security questions?

A: Please call the phone number on the back of your card.

Q: What if I still need help?

A: For personal dedicated Mobile Credit Card App assistance, please call (866) 820-3862.

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