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MEMBERS THAT USE MMFCU Cards App (formerly MID-MN VISA APP)
Q: I previously used the Mid-MN VISA Mobile App, do I need to do anything special to switch over to MMFCU Cards app?

A: You will need to do an update for the application and it will switch over for you.

 

Q: Will I still have the same login information when I access the new app? 

A: Once you access the updated app, you will be able to log in with the same username and password you used in the MMFCU VISA App.

 

Q: Will I have to answer a security question when the first time I log into the new app?

A: Yes. Users logging into the new app for the first time will need to answer a security question (one of the questions you set up in the old app) to validate their identity and device.

 

Q: Will Biometric login be available? 

A: Yes, it is available for iOS and Android phones with Biometric security feature.

 

Q: Does this mean I can delete the Card Lock app? 

A: If you are using the Card Lock app to temporarily lock your card from use, then YES, you no longer need the app.

If you are using the Card Lock app to alert you to various types of transactions (ex. international purchases or online purchases), you will continue to the Card Lock app for this feature.

Watch for communications regarding future MMFCU Card app updates to include this feature plus more!

 

GENERAL
Q: I'm not an Online Banking or Mobile Banking User. Can I still use the Mobile Credit Card App?

A: Yes, there is no need to be an Online Banking user to use this service. If you would like to enroll in Online Banking, a quick call to Member Services at your local branch will get you started.

 

Q: Can I use my Online Banking login credentials for my Mobile Credit Card App?

A: No, you must complete the Mobile Credit Card App Registration process from your phone to create login credentials and set up security questions.

 

Q: What Can I do using this app?

A: You can:

  • view and filter your card transactions
  • pay your credit card bill and view payments previously made
  • lock or unlock cards
  • activate cards
  • report cards lost or stolen
  • set travel notes

 

Q: How much does this service cost?

A:  There is no charge from the credit union for this service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

 

Q: Is it secure?

A:  Yes, the Mobile Credit Card App service utilizes the best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card.

 

Q: Do I need a data plan? 

A: A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.

 

Q: Which cards will I be able to see? 

A: Any Mid-Minnesota Federal Credit Union card where you are the primary or secondary cardholder.

 

Q: What operating systems are supported?

A:  The latest versions of iOS and Android are supported, plus two previous versions.

 

Q: Can a secondary user access their shared account using this app? 

A: Yes if you have the card number and information about the primary cardholder, you can add the card at the time of enrollment or after enrollment by swiping to the far right in the Account Summary and then tap on Add Card.

 

Q: What is the purpose of giving my card a nickname?

A:  Your card's nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

 

Q: Can I view or make changes to a pending credit card payment? 

A: You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.

 

ACTIVATION

Q: Do I need to be a Mobile Credit Card App user to activate a new card? 

A: No, you do not need to have a mobile credit card app profile in order to use the card activation feature from the login page. However, when your card activation process is complete, the app will ask you if you would like to register the card and create a mobile credit card app profile.

 

Q: How do I activate a new card using the Mobile Credit Card App? 

A: Download the app from the store, grab your card and tap Activate Card from the login page. Follow the steps to verify your identity and card details.

 

Q: Can I register my new card in the Mobile Credit Card App?

A: Yes, however, a newly activated card cannot be registered in the mobile credit card app until the following business day.


REGISTRATION

Q: How do I register for a Mobile Credit Card?

A: Download the app from the app store, grab your card and register from your phone. You will verify your identity, select security questions and create a "sign on" Mobile Credit Card App user ID and password.

 

Q: How do you use the information that I provide during registration?

A: The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers, Mobile Credit Card App user ID and password are on our system.

 

Q: What happens if I get a new phone or change phone numbers?

A: Simply reinstall the app and start using it.

 

Q: What if my device is lost or stolen?

A: There are no special arrangements necessary to suspend the app or card.

 

Q: What do I need to enroll?

A: You need to have the card number for one of the cards you would like to manage in the app, information about the primary cardholder, and contact information that will be used to set up your profile.

 

Q: I can't get past the enrollment process and I know I'm entering the correct information.

A: Please return to the login page and tap on "Contact" to get the phone number so you can call for additional information. 

 

Q: What happens if I get a new phone or change phone numbers?

A: If you have changed the brand of your phone (ie: Apple to Samsung, or even Samsung to LG, etc), you'll need to install the new application (MMFCU Cards) to your new device and re-enroll. If you have questions do not hesitate to contact us at 218-829-0371 or by chat on our home page. 

 

Q: How do I change my username or mailing address?

A: You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app. Contact us at 218-829-0371 to update your mailing address. 

 

Q: How can I change my email address, phone number, name, password, security questions, or profile picture?

A: On the Account Summary, tap on the menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password and change your security questions.  

 

TROUBLESHOOT

Q: I forgot my password, how do I reset my password?

A: If you forget your password, tap on "Forgot Password" and you will then be walked through on how to reset your password. A temporary password will be emailed to the email associated with your profile. The temporary password will expire after 1 hour. 

 

Q: I forgot my username, how do I find out what my username was?

A: On the Login screen, select the "Forgot Username?" link. You will be guided through the change process.

 

Q: How do I change my password or security questions?

A: Sign on to the Mobile Credit Card App and from the Home screen, select the "Settings" button. You will be guided through the change process.

 

Q: What if I forget the answer to my security questions?

A: Please call the phone number on the back of your card.

 

Q: I'm trying to report my card lost or stolen and I'm getting  a message "It looks like you are trying to update your address." Why can't I complete my lost/stolen report in this app?

A: You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided in the app.

 

Q: When I log in I get a message "We still can't verify your information" and I'm given a phone number. What is this?

A: Please call the number provided. If you tried to log into your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app. 

 

Q: I'm trying to enroll or login and I'm getting a "Not your fault" message.

A: This message may sometimes indicate there is a wide spread issue with the app. you can try ot uninstall and re-install the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or to report the issue.

 

Q: What if I forget the answer to my security questions?

A: Please call the phone number on the back of your card.

 

Q: What if I still need help?

A: For personal dedicated Mobile Credit Card App assistance, please call (866) 820-3862.

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