Below you will find frequently asked questions (FAQ's) regarding Bill Pay. Feel free to check back to this page from time to time for updated information or contact Member Services if you have any questions.
General Bill Pay Questions
Q: What is Bill Pay?
A: Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make payment and which account you want the payment to come from. It's safe, secure and easy to use.
Q: Who can I pay with Bill Pay?
A: You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. Examples: utilities, cable, cell phone, credit cards, or individuals such as landlord or babysitter... just to name a few.
Q: How do I enroll in Bill Pay?
A: It's easy, just login to Online Banking and click the "Bill Pay" widget.
Q: How do I start using Bill Pay?
A: You start by entering a payee or company billing information found on a bill, then enter payment amount and click the date you would like the payment to be made and click SUBMIT.
Q: How are online payments delivered?
A: Payments are sent one of two ways-electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. Paper checks are mailed via the Postal Service.
Q: Is Bill Pay secure?
A: Paying bills online is one of the safest ways to pay bills. It helps guard against identity theft form lost or stolen checkbooks, bills and statements. You maintain tighter control of your accounts with real-time access to your payment activity.
Q: How long does it take for a payment to be received?
A: When you are scheduling your payment date, you will see the available dates on the calendar that payments can be made. It is typically within 2 to 7 days.
Q: When do the funds come out of my account for bills?
A: Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date. If your payment is made by paper check the funds will be withdrawn from your account when the payee deposits the check.
Q: Can I pay bills same day?
A: Some larger companies accept same day payments. When scheduling your payment date, you will see if there is a same day option for that payee and any cost associated with the same day processing.
Q: Can I pay bills with my phone?
A: Mid-Minnesota's Bill Pay system allows you more flexibility when and where you want to use it. You can access Bill Pay via a mobile device with the same access and abilities as using Bill Pay on your PC.
Q: Do I need to download a new app to use Bill Pay from my phone?
A: No, you will access Bill Pay from Mid-Minnesota's Online Banking mobile app.